Our Accessibility Commitment
We believe that everyone should have equal access to information and services. Our accessibility program includes:
- Ongoing accessibility testing and remediation
- Staff training on accessibility best practices
- Regular audits by third-party accessibility experts
- Integration of accessibility into our development process
- Feedback mechanisms for reporting accessibility issues
Accessibility Features
Our website includes the following accessibility features:
- Keyboard navigation support for all interactive elements
- Screen reader compatibility with ARIA labels
- Adjustable text sizes without loss of content
- Sufficient color contrast for text and graphics
- Alternative text for images and visual content
- Captions and transcripts for multimedia content
- Consistent navigation and page structure
- Error identification and correction assistance in forms
Conformance Standards
We aim to conform to:
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
- Section 508 of the Rehabilitation Act
- Americans with Disabilities Act (ADA) requirements
- EN 301 549 (European accessibility standard)
Assistive Technology Support
Our website is designed to work with:
- Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
- Screen magnification software
- Speech recognition software
- Alternative keyboards and input devices
- Browser accessibility extensions
Known Limitations
While we strive for full accessibility, some content may have limitations:
- Some older PDF documents may not be fully accessible
- Third-party content may not meet our standards
- Some interactive maps may have limited accessibility
- We are actively working to address these issues
Alternative Formats
If you need information in an alternative format, we can provide:
- Large print documents
- Braille materials (allow 2-3 weeks for production)
- Audio recordings
- Electronic formats compatible with assistive technology
- Plain text versions of documents
Accessibility Support
For accessibility assistance or to report issues:
Frequently Asked Questions
Contact our accessibility team by email at accessibility@piedmontlogistics.com or call our dedicated line. Please describe the issue, the page URL, and the assistive technology you are using. We respond to all reports within 3 business days.
Yes. Contact us with your request and we will provide the document in an accessible format. Most requests are fulfilled within 5 business days, though Braille materials may take 2-3 weeks.
Yes. Our customer service representatives are trained to assist customers who need help accessing our services. TTY service is available for deaf and hard of hearing customers.