Acceptance of Terms
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree, you may not access or use our services. We reserve the right to modify these terms at any time.
Use of Services
When using our shipping services, you agree to:
- Provide accurate and complete shipping information
- Comply with all applicable laws and regulations
- Not ship prohibited or restricted items
- Properly package items to prevent damage
- Pay all applicable fees and charges
- Maintain the security of your account credentials
Prohibited Items
The following items are prohibited from shipping:
- Hazardous materials and explosives
- Illegal drugs and controlled substances
- Firearms and ammunition (unless properly licensed)
- Live animals (except approved programs)
- Cash, currency, and monetary instruments
- Counterfeit goods and stolen property
Limitation of Liability
Our liability for loss, damage, or delay is limited as follows:
- Standard shipments: Up to $100 per package
- Insured shipments: Up to declared value
- No liability for delays due to circumstances beyond our control
- No liability for consequential or indirect damages
- Claims must be filed within 60 days of shipment
Intellectual Property
All content on our website and applications is protected by intellectual property rights:
- Trademarks, logos, and service marks are our property
- Content may not be copied without permission
- Software is licensed, not sold
- User-generated content grants us a usage license
Dispute Resolution
Any disputes arising from these terms or our services will be resolved as follows:
- Initial resolution through customer service
- Mediation if direct resolution fails
- Binding arbitration for unresolved disputes
- Governed by the laws of Washington, DC
Frequently Asked Questions
Shipments can be intercepted and redirected in some cases for an additional fee. Contact customer service immediately if you need to cancel or redirect a package. Not all packages are eligible for interception.
File a claim through our website or at any location within 60 days of the ship date. You will need proof of value and may need to provide photos of damaged items. Claims are typically processed within 5-10 business days.
If you disagree with our terms, your remedy is to stop using our services. For business accounts, some terms may be negotiated through a separate contract. Contact our business services team for more information.