Frequently Asked Questions
Find answers to common questions about our shipping services, tracking, pricing, and more.
Shipping & Delivery
Delivery times vary based on the service selected and destination. Air freight typically takes 1-5 business days, sea freight 15-45 days, and ground shipping 3-10 days depending on distance. You can get an estimated delivery time when you request a quote.
Yes, we provide international shipping to over 150 countries worldwide. Our global network ensures reliable delivery whether you're shipping documents or large cargo. Contact us for specific country availability and customs requirements.
Prohibited items include explosives, flammable materials, illegal substances, counterfeit goods, live animals (without proper permits), and items banned by destination country laws. Please review our full prohibited items list or contact us if you're unsure.
Yes, we offer scheduled delivery options for an additional fee. You can request morning delivery, afternoon delivery, or a specific time window. Availability depends on the destination and service type.
Tracking & Updates
You can track your shipment using the tracking number provided at booking. Simply enter it on our Track Shipment page or in the tracking box on our homepage. You'll see real-time updates on your package location and status.
Tracking updates may be delayed during transit between facilities or when crossing international borders. If there's no update for more than 48 hours, please contact our support team for assistance. Some locations have limited scanning capabilities.
Yes, you can opt-in to email and SMS notifications during booking. You'll receive alerts when your package is picked up, in transit, out for delivery, and delivered. You can manage your notification preferences in your account settings.
Pricing & Payments
Shipping costs are based on several factors: package weight and dimensions, origin and destination, service type (air, sea, road), delivery speed, and any additional services like insurance. Use our quote calculator for an instant estimate.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and corporate accounts. Business customers can also apply for monthly invoicing with net-30 payment terms.
No hidden fees. Your quote includes all standard shipping costs. Additional charges may apply for customs duties, special handling requests, or address corrections. These will always be communicated before processing.
Yes, we offer competitive volume discounts for business customers. Contact our business solutions team to discuss your shipping volume and get a customized rate plan.
Claims & Insurance
If your package is lost or damaged, file a claim through our Claims department within 60 days. You'll need your tracking number, proof of value, and photos of damage if applicable. Standard coverage is included, or you can purchase additional insurance.
File a claim by visiting our Contact Us page or calling our claims hotline. You'll need to provide your tracking number, description of the issue, proof of value, and supporting documentation. Claims are typically processed within 5-10 business days.
Shipping insurance covers loss, theft, and damage during transit. Coverage amounts depend on the plan selected - basic coverage up to $100, or declared value coverage for higher-value items. Some restrictions apply for fragile or perishable goods.
Business Solutions
Yes, we offer dedicated business accounts with volume discounts, dedicated account managers, custom reporting, and flexible billing options. Contact our business team to set up an account.
Yes, we offer integrations with major e-commerce platforms including Shopify, WooCommerce, Magento, and BigCommerce. Our API also allows custom integrations with your existing systems.
Yes, we offer warehousing and fulfillment services through our network of strategically located facilities. Services include storage, pick and pack, inventory management, and same-day shipping options.
Still Have Questions?
Can't find the answer you're looking for? Our support team is here to help.