Filing an International Claim
Lost, damaged, or missing items? Learn how to file an international shipping claim and get the compensation you deserve.
We understand that shipping issues can be frustrating. If your international shipment is lost, damaged, or arrives with missing contents, we're here to help. Follow this guide to file a claim and receive compensation for eligible shipments.
Types of Claims
Lost Package
Package never arrived and tracking shows no delivery or is unupdated for an extended period
Damaged Contents
Package arrived but contents were damaged during transit
Missing Contents
Package arrived but was opened and items are missing
Claim Process
Gather Documentation
Collect all required documents including tracking number, receipts, and photos
File Online or In Person
Submit your claim through our online portal or visit a service location
Claim Review
Our team reviews your claim and may request additional information
Resolution
Receive decision and payment within 5-10 business days of approval
Required Documents
- Original tracking number and shipping receipt
- Proof of value (purchase receipt, invoice, or appraisal)
- Photos of damage (for damaged items)
- Photos of packaging (for damage claims)
- Description of missing items (for missing content claims)
- Proof of insurance (if additional coverage was purchased)
Frequently Asked Questions
Claims must be filed within 60 days of the shipping date. For lost packages, wait the appropriate period (7 days for Express, 21 days for other services) before filing.
You can claim up to the declared value of your items, not exceeding your insurance coverage limit. Standard coverage is typically $100; additional insurance allows claims up to $5,000 or more.
If your claim is denied, you'll receive a detailed explanation. You can appeal the decision within 30 days by providing additional documentation or clarification.